Restuarant Supervisor – Terraces – Sheraton Grand Mirage Resort – Gold Coast


Job Number 19158682
Job Category Food and Beverage & Culinary
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.



Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighbourhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton Grand
Mirage Resort| Gold Coast comprises of approximately 300 guest rooms| four
award winning restaurants and bars| and a luxurious spa retreat| all in an
absolute beachfront environment.


Terraces Restaurant at Sheraton Grand Mirage Resort is the Gold Coast’s most
renowned seafood buffet. At Terraces| guests indulge in a delicious selection
of fresh seafood| gourmet salads| delightful desserts| and much more| while
overlooking the lagoons and listening to the tranquil sounds of the waterfall.

Job Description

As a restaurant supervisor| you will provide friendly| courteous and efficient
food and beverage service| helping to create a smooth and enjoyable experience
for diners.


The ideal candidates will be energetic| friendly| organised| enjoy working in
a team environment and be passionate to provide the highest level of customer

Duties include but are not limited to

Assisting the Restaurant Manager with the initial and ongoing “On the Job” Training to ensure that associates have the necessary skills to perform their job efficiently and effectively

Assist with development and performance reviews

Ensure that all Associates comply with the grooming and uniform standards and assist restaurant manager in conducting inspections.

Implement opportunities for quality Team Building

Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System to include all discount and loyalty cards

Handle Guest concerns and complaints with a concerning and understanding attitude as per Hotel standard

Conduct pre-service briefings with staff| including: VIPs in House| Group movement| Promotional activity| Guest feedback and product knowledge

All candidates must be available to work a rotating roster including holidays
and weekends. Only candidates with a current Queensland RSA certificate will
be eligible for hire.