Room Attendant – Hilton Adelaide


Developyour career at this prestigious 5 star| 374 room hotel
Basedat the Hilton Adelaide hotel | CBD opposite Victoria Square

You will beresponsible for engaging our guests and customers by providing them
with theutmost in customer service. You willcreate memorable guest experiences
by efficiently assisting our guests in afriendly and engaging manner.
Your servicephilosophy will be to fill the earth with the light and warmth of
Hospitality –by delivering exceptional experiences – every hotel| every guest|
every time.

About Hilton Hotels

Hilton is built on our Values of H ospitality| I ntegrity| L

eadership| T eamwork| O wnership and N ow (H.I.L.T.O.N) | an

we are committed todemonstrating these values to our Guests and our Tea

Members every singleday. Whilst each value is essential|Hospitality comes
first| because it is truly at the heart of everything we do. _We are Hilton.
We Are Hospitality._

About the role

In your new role you will be responsible for providing the highestlevel of
attention to the cleanliness and maintenance of the guest rooms whilstensuring
that your daily tasks are completed in a timely and efficientmanner. Hilton
Adelaide is a seven day aweek| 24 hour a day business and you may be required
to work during any ofthese operating times.


Clean guest rooms in line with the Hilton Brand Service Standards so that guests comment on the cleanliness and return to the hotel on multiple visits

Manage and maintain a clean and tidy working environment including storage areas and trolleys

Report any missing or damaged items to the Housekeeping Supervisor

Work safely with chemicals and equipment to assist with the cleaning process whilst maintaining safe practices of work

Answer guest queries in a polite and helpful manner

Work with the Housekeeping Department to ensure a high level of customer service standards

Maintain the productivity levels set by the hotel whilst ensuring that company standards are met

Flexibility with rostered times is essential – shifts times vary| you may start as early as 5:00am and finish as late as 9.:30pm depending on the shift you are working and based on business demands


Physically fit and energetic
Friendly| positive| energetic disposition
Committed to delivering exceptional guest service
The ability to work in a fast paced environment
Attention to detail with excellent time management skills
Smart and tidy| in appearance
Positive and willing to participate on a team and work with a winning attitude
Flexible| reliable| and responsive to a range of work situations

It would be advantageous for you to demonstrate the following capabilities:

Experience in a similar position within a 5 star hotel or resort environment
Work a variety of shifts including; weekends| days| afternoons and evenings

Culture andbenefits

Our teamare responsible for living up to our brand promise of ‘ensuring that
everyguest feels cared for| valued and respected| we achieve this by ensuring
ourBlue Energy culture is alive in each of our hotels. Blue Energy is the
unspokenenergy and passion behind each of our dedicated team members who are
focused onmaking a difference. It links our vision ‘To fill the earth with the
light andwarmth of hospitality| – to our values of ‘Hospitality||
‘Integrity||‘Leadership|| ‘Teamwork|| ‘Ownership| and ‘Now|. As a Hilton team
member youcan expect to receive;

A competitiveindustry wage
Membershipwith Go Hilton – global Team Member discounted room rates
Discountsof up to 50% on products and services in participating Hilton outlets
Accessto Hilton University training| offering more than 3000 learning programs
Careerdevelopment planning and opportunities