Rooms Division Manager – Sheraton Melbourne Hotel – 27 Little Collins Street


Job Number 19120113
Job Category Rooms and Guest Services Operations
Location Sheraton Melbourne Hotel| 27 Little Collins Street| Melbourne|
Victoria| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Management

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Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 6|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Sheraton Melbourne Hotel is located on Little Collins Street between Spring
Street and Exhibition Street| also referred to as the |Paris End| owing to its
Art Nouveau architecture| leafy surrounds and proximity to the city|s most
chic dining and shopping experiences. The hotel is located within the 31
storey |wavilinear| building which features 174 deluxe guest rooms and luxury
terrace suites. Hotel facilities include an indoor heated swimming pool|
Sheraton Fitness| a spa with 5 dedicated treatment rooms| one signature
restaurant and bar and a rooftop terrace bar. The hotel also features 669
square meters of meetings and event space over 6 flexible rooms.


The Rooms Division Manager reports directly to the General Manager and is
responsible for the short and long term planning and day-to-day operations of
the rooms departments and related areas such as Front Office| Concierge|
Housekeeping and Guest Services Departments

Job Description:

This vital role involves the overall management and administration of all of
the front office functions| ensuring all standards and procedures are met
resulting in consistency| variety| quality and profitability. Responsibilities
include but are not limited to:

Manage and maximize occupancy| revenue| and average rate while maintaining high service standards via the upselling programs within the department

Collect and analyse data to make customer focused business decisions; ensure associates understand and exceed customer expectations at all times

Handle difficult situations with poise and self-assurance; demonstrate emotional intelligence and humility; remain calm| confident| and dependable during a crisis.

Provide regular feedback| coaching |support and guidance to the team in order to create a positive environment and achieve ‘excellence’ and ‘engagement’ within the department and the Hotel

Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales| associate and customer satisfaction| profitability| and quality

Work collaboratively with other departments to achieve common goals and objectives; promote collaboration & teamwork in others.

Knowledge and understanding of the P&L| controls| inventory| costs| expenses and all cash handling procedures and policy.

Implement quality control procedures and ensure the department is compliant with all Brand Standards

Prepare and achieve budgets| payroll and productivity forecasts with employee work schedules to reflect operating forecasts.

Effective recruitment| training| performance management| targeted development| reward & recognition of associates to ensure positive retention and growth.

Requirements: Requirements:

Strong ability to multi-task and be extremely organised

Hold strong leadership skills and ability to mentor and develop team

A collaborative approach with a strategic and analytical focus

Minimum 5 years’ experience in the hospitality sector coupled with at least 2 years in a senior people leadership role

Highly effective communication| networking and business partnering skills

Superior organizational| time management and follow through skills

Ability to build| maintain and strengthen existing customer relationships with external and internal clients

strong financial acumen recommending budgeting strategies and managing expenses within approved budget constraints


This is an excellent opportunity to make your mark in a vibrant and growing
company. In return for your commitment and passion to succeed| you will have
the opportunity to work with a highly motivated team and receive excellent
benefits including:

Generous accommodation and Food and Beverage discounts for Associates| family and friends across all Marriott International properties worldwide

Spa treatment discounts at our luxurious “The Spa at Sheraton Melbourne”

Associate recognition programs

Discounted CBD parking

World class learning & development programs

Strategic career development opportunities

Working for Sheraton is so much more than just a job – it’s a lifestyle. Come
and join us!

_ We appreciate the time you have taken to apply and the effort that goes
into an application. Only those successful in gaining an interview will be
contacted directly. Only candidates with unrestricted working rights in
Australia will be considered for this role._