Sales Executive – Sheraton Grand Mirage Resort – Gold Coast


Job Number 19177522
Job Category Sales and Marketing
Location Sheraton Grand Mirage Resort| Gold Coast| 71 Sea World Drive|
Gold Coast| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.


Marriott International is the world’s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you’ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Surrounded by lush tropical gardens and sparkling blue lagoons| Sheraton Grand
Mirage Resort| Gold Coast comprises of approximately 295 guest rooms| four
award winning restaurants and bars| and a luxurious spa retreat| all in an
absolute beachfront environment.


To source| secure and maximize all localized Gold Coast MICE| catering and
group opportunities. Manage reactive enquiries for all states as delegated by
Sales Manager| become a proficient acquisition tele marketer for the sales
department. Become a champion of local sourcing for group business & catering

The Sales Executive will be required to conduct their duties in a courteous|
safe and efficient manner| in accordance with the hotel’s policies and
procedures| ensuring that a professional and high level of service is

Job Description

Policies and Procedures

Follow company and department policies and procedures.

Protect the privacy and security of guests and coworkers.

Maintain confidentiality of proprietary materials and information.

Perform other reasonable job duties as requested by DOSM.

Align working practices and conduct with Hotel’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests.

Align management style| working practices and conduct with Hotel’s Vision| Corporate Values and policies. To comply with Marriott’s Code of Conduct at all times.

Completely understand| implement and ensure adherence to Local Labor Laws and Marriott International policies.

Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

Initiate action to correct a hazardous situation immediately it occurs are notify staff of potential danger.

Develop an awareness of| and appreciation for| the richness of the cultural diversity of your clients| staff and location.

Sales & Communication

Develop a local Sales action plan to target new acquisition MICE/Social/Group accounts within local Gold Coast region. Work closely with Sales Manager (QLD) on retention accounts| plus look to target new acquisition business.

Pro-actively source new RFP opportunities within local market| supported by internet-based search activities. Identify existing conferences with Australian market which can be targeted for future| via internet.

Develop and execute a local Day Business activation plan which assist the hotel to increase short lead meetings & events.

Work closely with Sales Manager to become proficient at quoting| negotiating and contracting of interstate MICE opportunities| as required.

Establish a regular local market call schedule to ensure that all new & repeat business receives regular hotel updates & offers.

Quote & convert small meetings & events quotes (under 50 Rooms)| seek guidance from Sales Managers’ as required. Manage reactive enquiries for all states as delegated by Sales Manager.

Pro-actively tele market new & existing database on behalf of Sales Manager with the aim to secure appointments of commercial opportunities for hotel.

Research new business| analyze and evaluate companies which could turn into a prospect lead. Liaise with Sales Manager on a weekly basis.

Develop local catering/meeting offers in conjunction with Director of Event Management and ensure local market distribution is managed accordingly.

Ensure key stakeholders within hotel are kept informed of weekly activities| via reporting and sales plans.

Work closely with Marketing Executive to ensure that digital/social media strategy supports sales plan for local market.

Ensure a focus on all Hotel facilities including rooms| food and beverage and catering always.

Maintain records of client sales activities and follow-up and ensure appropriate data is updated into OPERA/CI/TY for proposals and contracts.

Provide sales administration support to Sales manager as required.

Work towards monthly budgets and report progress every week against targets in the GRC Sales meetings.


We are looking for a proven performer in a fast paced| high volume and
challenging role. Strong leadership skills| Sales experience| creative flair
and excellent organisational skills are essential. To be successful in this
challenging and rewarding role you will have previous experience in a
Managerial role within a 4 or 5 star hotel/resort.

Enjoy the benefits of unlimited career opportunities| free dry cleaning|
discounted meals| exceptionally generous accommodation discounts at our 5 star
international hotels and resorts| world class training and strategic career
development opportunities and a sense of pride in knowing that you are part of
a high performing Sales and Marketing team.

Working for Sheraton is so much more than just a job| it’s a lifestyle.

Be your best. Start your career at Sheraton| where you don’t just work – you