Senior Manager- Service Delivery – DELL – Australia


## Senior Manager- Service Delivery
Sydney – North Ryde
Dell provides the technology that transforms the way we all work and live. But
we are more than a technology company — we are a people company. We inspire-
challenge and respect every one of our over 100-000 employees. We also provide
them with unparalleled growth and development opportunities. We can`t wait for
you to discover this for yourself as a Senior Manager on our Service Delivery
team in Sydney.
Dell customers rely on our products and services to drive progress. So we take
the service we provide extremely seriously. Service Delivery is all about
making sure our technical solutions help clients fulfil their priorities

challenges and initiatives. As trusted advisors- we build in-depth knowledg

of what each client wants to achieve. Then we make sure the services delivere

by Dell deliver on all our promises. We also work closely with Sales an

Global Services colleagues to develop strategic account growth plans- and t

identify and pursue sales opportunities.

Key Responsibilities

Responsible for managing larger group of Delivery Management team members both locally within Australia and also remotely via DELL Center`s of Excellence (COE) to deliver a comprehensive set of backup and storage operational services
Responsible for operational efficiency of technical operations including mix of local and remote team members
Helps define delivery management core processes and improvement opportunities
Takes the lead role in managing relationships with larger- more critical customer stakeholders
Manages multiple third-party partners across many programs in the successful delivery of technical operations
Oversees escalated problems to maintain strong customer experience levels
Responsible for delivering in a highly-matrixed global delivery model

Essential Requirements

Demonstrated track record of delivering multiple high quality services to medium to large sized accounts
Advanced organizing and planning skills to effectively manage larger teams
Experienced priority-setting skills to effectively meet departmental strategic and operational objectives
Ability to communicate clearly and present to senior leadership/executives
Ability to lead large cross-functional delivery teams
Demonstrates attentiveness to quality and productivity
Advanced analytical- problem solving- negotiation and organizational skills
Ability to motivate- direct and lead large groups of people
Ability to manage significant delivery budgets and minimize program variances
Ability to lead a highly technical hands-on operational team across multiple operational disciplines including driving complex escalations across multiple business units and third party vendors

Desirable Requirements

Typically 12+ years of relevant experience or equivalent combination of education and work experience
Typically requires 4+ years managerial/leadership experience

We offer highly competitive salaries- bonus programs- world-class benefits-
and unparalleled growth and development opportunities — all to create a
compelling and rewarding work environment.

If you`re ready to both champion and challenge world-class services on a
global stage- this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs- job requirements and individual qualifications- without regard
to race- color- religion or belief- national- social or ethnic origin- sex
(including pregnancy)- age- physical- mental or sensory disability- HIV
Status- sexual orientation- gender identity and/or expression- marital- civil
union or domestic partnership status- past or present military service- family
medical history or genetic information- family or parental status- or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Learn more about Diversity and Inclusion at Dell here.

Job Family: Services Professional-Services Job ID: R038100