Service Express Agent (Telephone Operator) – The Westin Melbourne – 205 Collins Street


Job Number 19160908
Job Category Rooms and Guest Services Operations
Location The Westin Melbourne| 205 Collins Street| Melbourne| Victoria|
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly

Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.


Marriott International is the world|s leading global hospitality company| with
more brands| more hotels and more opportunities for associates to grow and
succeed. With 5|700 properties| you|ll find us in your neighborhood and in
more than 110 countries across the globe. Learn about our 30 hotel brands at Find Your World.™


Located in the heart of the CBD| the Westin Melbourne prides itself in being
the city|s number one five star Hotel winning many prestigious awards. We
pride ourselves in preserving wellness in travel delivering personal|
instinctive and renewing experiences to our guests every day.


Responsible for providing lasting impressions| our Service Express team are
proactive| welcoming and true professionals at delighting our guests.

Job Description:

Answer and direct incoming calls from inside and outside the hotel.

Dispatch requests to the appropriate department.

Follow up on all requests and complaints to ensure 100% guest satisfaction.

Take In Room Dining orders and High Tea bookings.

Provide guests with recommendations or referrals and upsell the hotel|s services and facilities.

Uphold Westin standards and the hotel|s policies and procedures.


Previous experience as a telephone agent essential.
Ability to handle multiple situations at one time and provide appropriate solutions quickly.

Professional verbal and written communication skills.

Thorough in follow up and great attention to detail.

Must have the flexibility to work on a 24 hour rotating roster including public holidays and weekends.

Benefits :

This is an excellent opportunity to learn| grow and advance your career with
an exciting| vibrant and growing company. In return for your dedication and
commitment you will receive excellent benefits and the opportunity to work
with a highly motivated and engaged team.

Excellent benefits include:

Generous accommodation and Food and Beverage discounts for Associates| Family and Friends across all Marriott properties worldwide
Associate recognition and training programs
Discounted CBD parking
Strategic career development opportunities

We appreciate the time you have taken to apply and the effort that goes into
an application. Only those successful in gaining an interview will be
contacted directly.