Job Number 19123101
Job Category Rooms and Guest Services Operations
Location Four Points by Sheraton Perth| 707 Wellington Street| Perth|
Western Australia| Australia
Brand Four Points
Position Type Non-Management/Hourly
Start Your Journey With Us
Where timeless classics are woven with modern details. Where business meets
pleasure. Where even when you’re global| you can experience the local.
Designed for the independent traveller seeking balance| there’s Four Points.
With 278 stylishly comfortable rooms| our Hotel is a home away from home for
business and leisure travellers alike. We|re in a great location opposite the
Perth Arena and close to the Northbridge entertainment and dining district.
At the heart of our thriving Hotel is our team of Front Office associates who
are passionate about looking after our guests and each other – they work hard
and have fun doing it!
As one of our Solutions Agents you’ll take pride in delivering the highest
standard of customer service| ensuring our guests are provided with a prompt|
personal phone service and meeting their needs in a timely manner. This will
involve maintaining an extensive knowledge of the hotel’s facilities and
services and effective and efficient communication with other departments. You
will be well-organised| and have an eye for detail| excellent time-management
skills| and a courteous and friendly telephone manner.
Your friendly and genuine care for our guests| previous experience in a Front
Office / 4-5 star hotel environment| and your commitment to being your best
will be the keys to your success in creating memorable experiences.
With unrestricted work entitlements you’ll be available to work 3-4 shifts per
week on a rotating roster including evenings and weekends.
Operate telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls| screening calls| and other requests
related to placing or receiving telephone calls.
Advise guest of any messages (e.g.| voicemail| mail| faxes) received for them|
and send to room if required.
Answer| record| and process all guest calls| requests| questions| or concerns.
Receive| record| and relay messages accurately| completely| and legibly.
Log all guest requests or issues into computer| contact appropriate individual
or department (e.g.| Bellperson| Housekeeping)| and follow up with guest to
ensure their request has been met to their satisfaction.
Provide information to guests about room features| property amenities| and
local areas of interest.
Assist guests with accessing the internet.
Report accidents| injuries| and unsafe work conditions to management.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets.
Welcome and acknowledge all guests according to company standards| anticipate
and address guests| service needs| assist individuals with disabilities| and
thank guests with genuine appreciation.
Speak with others using clear and professional language| and answer telephones
using appropriate etiquette.
Develop and maintain positive working relationships with others| and support
team to reach common goals.
Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats; stand| sit| or
walk for an extended period of time or for an entire work shift.
Move| lift| carry| push| pull| and place objects seeking assistance as
Perform other reasonable job duties as requested by Supervisors.