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Job Number 19157971
Job Category Spa
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Australia
Brand Westin Hotels & Resorts
Schedule Part-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Job Summary
Provide waxing and skincare services to guests. Assess guest needs| inquire
about contraindications| and examine skin| hair| or nails to evaluate
condition| appearance| and appropriateness of scheduled service. Determine and
advise guests on proper skin| hair| or nail care and recommend home care
regimens. Promote and sell spa/salon services and retail products. Escort
guests to and from treatment rooms. Set up workstation and/or treatment room
with necessary products| equipment| and supplies to ensure guest comfort and
safety. Clean| maintain| and sterilize tools. Monitor and stick to time
schedule throughout the day. Handle inappropriate guest behavior by stopping
service and informing supervisor/manager. Maintain current licensure in
service area. Report accidents| injuries| and unsafe work conditions to
manager; complete safety training and certifications. Masseur treatments and
skills highly advantageous. Right hand for the Manager and lead the shift in
Manager|s absence.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language. Develop and maintain
positive working relationships with others; support team to reach common
goals; listen and respond appropriately to the concerns of other employees.
Comply with quality assurance expectations and standards. Move| lift| carry|
push| pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
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