Job Number 19154112
Job Category Sales and Marketing
Location The Westin Brisbane| 111 Mary Street| Brisbane| Queensland|
Brand Westin Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Westin| we are committed to empowering the well-being of our guests by
providing a refreshing environment| thoughtful amenities| and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests’ well-being|
and we’re energized to assist as partners in helping them maintain control and
soaring above it all while on the road. Everything we do is designed to help
guests be at their best| and they appreciate our supportive attitude|
anticipatory service and extensive knowledge on how to best assist them
throughout their stay. We are looking for dynamic people who are excited to
join the team and ready to jump into any situation to give a helping hand. If
you’re someone who has is positive| adaptable and intuitive| and has a genuine
interest in the well-being of others around you| we invite you to discover how
at Westin| together we can rise.
Promote awareness of brand image internally and externally. Use sales
techniques that maximize revenue while maintaining existing guest loyalty to
Marriott. Recognize opportunities to up-sell the customer and sell
enhancements to create a better Marriott experience or event. Perform general
office duties to support Sales & Marketing (e.g.| filing| sending emails|
typing| faxing). Enter| retrieve| reconcile| and verify information (e.g.|
commissions| leads| third parties) in software involved in the sales process.
Gather materials and assemble information packages (e.g.| brochures|
promotional materials). Determine and give complimentaries to guests as gifts
for their patronage (e.g.| rewards points| show tickets). Prepare sales-
related documents throughout the sales process (e.g.| proposals| contracts| or
banquet event orders). Serve as the point of contact for clients and
communicate with them by phone and email to respond to questions and requests.
Report accidents| injuries| and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests| service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Read and visually verify information in a variety of formats;
stand| sit| or walk for an extended period of time. Move| lift| carry| push|
pull| and place objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.
Please note that this role will be commencing in the end of January!