Switchboard Operator – Hilton Brisbane


A Switchboard Operator accepts| delivers and responds to Guest and management
messages| enquiries and emergencies and uses their knowledge of the hotel
facilities| services| and the local vicinity to quickly respond to the
What will I be doing?
As a Switchboard Operator| you will accept| deliver and respond to Guest and
management messages| enquiries and emergencies using their knowledge of the
hotel facilities| services| and the local vicinity to quickly respond to the
customer. A Switchboard Operator contributes to the first impressions of our
Guests and| therefore| must perform the following tasks to the highest
Achieve positive outcomes from Guest queries in a timely and efficient manne

Accept and deliver all messages correctly and promptly for both Guests and managemen

Ensure all wake up calls take place at the correct tim

Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriat

Handle emergency calls immediately and relay comprehensive and accurate information| as required
Demonstrate a high level of customer service at all times
Comply with hotel security| fire regulations and all health and safety legislation
Attend appropriate training courses| when required
Demonstrate a knowledge of all hotel services| local attractions and landmarks in the hotel vicinity
Follow company brand standards
Assist other departments| as necessary

What are we looking for?

Switchboard Operators serving Hilton brands are always working on behalf of
our Guests and working with other Team Members. To successfully fill this
role| you should maintain the attitude| behaviours| skills| and values that

Positive attitude and good communication skills| especially on the telephone
Strong organisational and time management skills

Ability to multi-task and work under pressure

Commitment to delivering a high level of customer service
Ability to work on your own and as part of a team
Proficient level of IT proficiency

It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:

Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company| spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century| Hilton has offered business and
leisure travelers the finest in accommodations| service| amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its global brands. Our vision to fill the earth with the
light and warmth of hospitality unites us as a team to create remarkable
hospitality experiences around the world every day. And| our amazing Team
Members are at the heart of it all!