Technical Support Analyst| Sydney Area Office – Sydney Area Office – Sheraton Grand Sydney Hyde Park


Job Number 19119434
Job Category Information Technology
Location Sydney Area Office| Sheraton Grand Sydney Hyde Park| Sydney| New
South Wales| Australia
Brand Corporate
Schedule Full-time
Position Type Non-Management/Hourly

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Overview of Position’s Responsibilities

Provide assistance to Area Director iT Operations| Sydney Area Office.
Provides efficient customer-oriented application and infrastructure services
that creates a positive business impact by maximizing the effective use of
technology systems at the Sydney Area Office and other Above Property office
locations throughout Australia| New Zealand & Pacific.

Is responsible to provide support service including the local area network|
associated peripherals| cabling| operating/ business application software|
Wide Area VPN and Internet connectivity to all offices.

Customers| Partners| Vendors

Area Director iT Operations| Sydney Area Office – Provides assistant support to Area Director iT Operations| Sydney Area Office

Sydney Area Office Associates – Provides iT support to all Company Owned and Managed Offices (COMO’s) and Above Property/Area Office Associates (whether based in Office or home based

Advises Associates on best practices and provides local customized documentation as needed. Responds to problems and enhancement requests in a timely manner on an appropriate priority basis. Tracks problems and keeps Associates informed about progress and status of issues

Specific Responsibilities

1. Business / Technical Knowledge – Understanding of the offices business needs| methodologies| strategies and upcoming projects. Understands iT technology standards| platforms and direction. Maintains a working understanding of technology trends| as well is aware of systems development methods and tools that are available.

2. Support – Proactively and reactively maintains the health and integrity of all the offices IT infrastructure|
including but not limited to:

3. Email. Desktop| Laptops| Servers| VMWare & LAN infrastructure and Operating System Software– Administration and Maintenance for Tier 1 support.

4. Problem Solving –Ensures problems are correctly reported| routed| tracked and resolved quickly with the business clients being informed of the situation at all times.

5. Training – on the spot/ad hoc| writing procedures| and organizing outside vendors to undertake training

6. Checklists – completes all establish checklists as and when required

7. Working hours – 8.30am to 5.30pm (Monday to Friday). Some shared on-call support outside office hours to support Executives for tier 1 when traveling.

8. Operations – Monitors computer and network operations performing onsite and offsite backup/recovery functions and maintaining disaster recovery plans.

9. Technology Standards – Ensures current systems are in compliance with Company system standards.

10. Communication – Provides applicable written communications to all the offices Associates from time to time.

11. Ongoing configuration maintenance – Create disk images| performs maintenance that eliminates security risks| assures appropriate local area network system access and enables dissemination of duties.

12. Policy and Procedures – Has read and understood applicable Company Policies and iT Standard Operating Procedures (SOPs) and other related material. Adheres to| communicates and enforces iT policies that protecting company hardware| software and other resources at the Offices.

13. Aptitude – Customer oriented| organized and task management oriented. Able to juggle multiple tasks at one time. Able to communicate clearly with business partners.

14. Backup – Provide shared responsibility for day to day| backup services when on training or vacation of the Hotel IT Manager.

15. Taskforce – Be available for Hotel IT Taskforce assignments during vacation periods or for new opening projects

Specific Skills Required:

Task Force Participation – When available| associate may wish to take
advantage of opportunities to advance growth through field activities.

Years of Experience Required:

Work Experience – Information Technology related job experience|
hospitality experience is beneficial.

Education – Requires minimum of a two-year degree from an accredited
college/business/technical school (or the equivalent training/education in
respective country).

Additional Skills Desired:

Language – Proficient level of English required written and verbal.