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Job Number 20014452
Job Category Rooms and Guest Services Operations
Location Sheraton Grand Mirage Resort| Port Douglas| 19 Port Douglas
Road| Port Douglas| Queensland| Australia
Brand Sheraton Hotels & Resorts
Schedule Full-time
Relocation? No
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton| we go above and beyond in everything we do. We are inspired by
our guests and one another – and are driven to make things better. We love
what we do| and we give it all we’ve got – on property and off. When guests
stay with us| it’s not just a room with a bed that they’re buying. It’s an
experience. We’re looking for someone who is ready to go beyond in everything
they do. If you are someone with a genuine drive to improve your life and the
lives of those around you| we encourage you to explore careers with Sheraton.
Job Summary
Assist staff with expediting problem payments (e.g.| problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations| assigning
room| and issuing and activating room key. Process all payment types such as
room charges| cash| checks| debit| or credit. Set up accurate accounts for
each guest upon check-in (i.e.| sharewiths| separate room/tax/incidentals|
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g.| Bellperson| Housekeeping)
as necessary to resolve guest call| request| or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training| motivating| and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Report accidents| injuries| and
unsafe work conditions to manager; complete safety training and
certifications.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information. Anticipate and address guests| service needs. Speak with others
using clear and professional language; prepare and review written documents
accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others. Ensure
adherence to quality expectations and standards. Stand| sit| or walk for an
extended period of time. Move| lift| carry| push| pull| and place objects
weighing less than or equal to 10 pounds without assistance. Perform other
reasonable job duties as requested by Supervisors.
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